2/11/2026 Release Updates
The following updates were released to production on February 10, 2026.
Growth Hub
Contact Profile Link in Welcome Messages – Added new configuration options in Bridge allowing administrators to include a contact profile form link in welcome messages at both the group and account level via a simple checkbox. The default welcome message template was also updated with more conversational language. This enables businesses to automatically collect customer information at first interaction via text, improving contact record completeness and creating a more professional first impression without requiring manual follow-up.
Customer Response Column and Filter Restored – Restored the “Responded” column in the Tasks table to clearly indicate whether customers responded (Yes, No, N/A) and added a corresponding filter to sort tasks by response status. Positioned after the Status column and aligned with terminology in the Task Overview flyout, this enhancement allows managers to quickly assess campaign effectiveness and identify non-responders for follow-up without opening individual tasks.
Campaign Analytics Date Range Fix – Fixed a bug on individual campaign review pages that incorrectly limited displayed task data to the last 30 days instead of showing the full campaign history. Campaign managers can now access complete historical task performance data regardless of when tasks were created, enabling accurate long-term reporting and performance analysis.
Campaign Dashboard Date Range Clarification – Updated the Campaigns dashboard subtitle to clearly indicate that displayed metrics reflect a 30-day rolling window. This added clarity prevents misinterpretation of analytics, particularly for older campaigns, and ensures managers understand the time period represented in dashboard data.
Task Name Editing Cursor Fix – Resolved a cursor positioning issue that caused the text cursor to jump to the end of the task name when editing in the middle of the text. Users can now edit task names naturally at any position without interruption, reducing frustration and improving task management efficiency.
Task Recipient Display Fix – Fixed an issue where recipients without first or last names in their contact record appeared blank in the task editing TO field. Phone numbers or email addresses now display correctly for these contacts, ensuring clarity around task assignments regardless of contact record completeness.
Contact Thread History Loading Fix – Corrected an issue where contact thread history loaded all messages at once rather than using scroll-based lazy loading. The system now fetches additional messages only as users scroll, improving load times, reducing bandwidth usage, and maintaining interface responsiveness for contacts with long message histories.
Manager Feedback Access Fix – Resolved a permissions issue that prevented managers from accessing customer feedback tools unless the Growth Hub Dashboard feature flag was also enabled. Managers now have appropriate access to feedback functionality independent of unrelated feature settings, simplifying permissions and aligning access with role expectations.
Order Automation
Reused Quote Branding Fix – Fixed a bug where reusing a quote in a thread that already contained another quote failed to apply company branding to the checkout experience. All reused quotes now correctly display logos, colors, and styling elements, ensuring a consistent and professional branded checkout process across multiple quote iterations within the same conversation.
Custom Pricing Order Total Fix – Corrected a calculation error that caused inaccurate order totals when converting quotes containing custom-priced items. The system now properly carries custom pricing through the quote-to-order conversion and into order history, preventing billing discrepancies, ensuring accurate revenue tracking, and maintaining financial reporting integrity.
Image Transcription Handling Improvements – Enhanced AI image text extraction workflows by adding clearer loading indicators and queue status visibility, updating success labels to be more descriptive, and improving handling of images that contain no readable text. Users now receive better feedback during processing and experience cleaner handling of empty transcription results without confusing errors.
Group Text Contact Extraction Fix – Fixed the Skynet group text processing system to properly extract and identify contacts from Bandwidth group messages. All participants are now correctly parsed and associated with conversations, ensuring accurate contact records, reliable message routing, and proper conversation threading in group communications.
Multiple Order Prevention Fix – Resolved a critical issue where reopening a checkout link and clicking accept multiple times could create duplicate orders. The system now prevents multiple submissions from the same checkout session, eliminating accidental duplicate orders, inventory discrepancies, and billing confusion.
P21 Quote Error Suppression – Suppressed a non-impacting SQL error (SQLDB Code 3621) from appearing in the interface when creating quotes in P21-integrated accounts. While still logged for troubleshooting, the error no longer surfaces to users, resulting in a cleaner and more professional quote creation experience.
AI Product Recommendations Infrastructure Update – Updated image processing and message request systems to include account-specific identifiers when communicating with the AI product recommendations service. This enhancement enables future account-aware product suggestions based on distributor-specific inventory and extracted image text, laying the groundwork for more relevant AI-driven recommendations.
Core Platform
Contact Search Refresh Fix – Fixed an issue where blocking or deleting a contact from the All Customers view caused active search filters and criteria to reset. Users can now perform contact management actions without losing their filtered view, streamlining bulk cleanup and contact management workflows.
Notification Settings Interaction Fix – Resolved a bug where enabling email notifications cleared unsaved changes to desktop notification settings. Users can now adjust notification preferences in any order without losing configuration changes, improving reliability and reducing rework.
AI Model Optimization for Intent Detection – Switched the message intent detection system from Claude Sonnet to Claude Haiku, maintaining classification accuracy while improving processing speed and reducing operational costs. Customers benefit from faster identification of message intent (quotes, orders, questions), enabling quicker automation triggers and routing decisions.
CI Testing Infrastructure Improvement – Updated the continuous integration testing system to pull current production deployment data directly from the live environment rather than cached values. While not user-facing, this change improves test reliability and reduces the risk of production defects by ensuring automated tests run against the correct environment version.
Enterprise Integrations & Partnerships (EIP)
Enhanced Decisiv Case Selection Display – Added customer, asset, and service provider information to the Decisiv case selector interface. When searching for and selecting work orders to attach to threads, users now see meaningful context (customer name, asset details, and dealer information) alongside the case ID, making it easier to identify the correct case without relying solely on ID numbers. This prevents mistakes from selecting the wrong case, especially important since case IDs can be duplicated across different customer silos, and eliminates the need to cross-reference external systems.
Decisiv PDF Transcript Generation Fix – Fixed PDF generation for Decisiv thread transcripts by properly escaping special characters that were previously causing failures during document creation. Users can now reliably generate and attach complete PDF conversation histories to Decisiv work orders without errors, ensuring service documentation is consistently preserved in customer records.
Domain Forwarding Email Address Fix (SSO Users) – Resolved an issue where the domain forwarding CC feature used the wrong email address for users authenticated via Single Sign-On. The system now correctly applies the external email address when forwarding messages to target domains with CC enabled, ensuring stakeholders receive communications as intended without requiring manual correction.
Decisiv Work Order Source Comparison Fix – Fixed a case-sensitivity issue in the Decisiv integration that prevented proper detection of attached work orders when the source field returned variations such as “DECISIV” (uppercase) versus lowercase values. The system now consistently identifies attached cases regardless of formatting, allowing the Decisiv button in threads to accurately reflect attachment status and preventing user confusion.
Decisiv Case Search Improvements – Implemented multiple improvements to the Decisiv case search experience including proper pagination handling, stabilized scroll position when loading additional results, improved dropdown behavior, input debouncing to prevent excessive API calls while typing, and clearer error messaging. These updates make searching for cases more responsive, reduce UI frustration, and provide clearer feedback when issues occur, especially for accounts managing large volumes of work orders.
Additional Improvements
HTML Email Newline Handling – Improved formatting logic for newline characters in HTML email bodies to ensure consistent line breaks and cleaner display across various email clients. Email threads now render more clearly and professionally in different viewing environments.