Apex Lockers and Prokeep

The Apex Lockers integration with Prokeep allows distributors to seamlessly notify customers via SMS when an order is ready for pickup at a locker.

Integration Details

Target System: Apex Lockers

Directionality: Apex -> Prokeep -> Customer

Functionality: Sends a text message to a customer via Prokeep when an order is ready for pickup at a locker.

How It Works

Contractor Perspective:

• Objective: Receive locker notifications from the regular store line for clarity on the sender and to enable responses if needed.
• Workflow:
  1. The distributor places an order in an Apex locker.
  2. When the locker is closed, Apex sends an update to Prokeep with the order status marked as “Ready for Pickup.”
  3. Prokeep sends the customer an SMS containing:
     • Order number
     • Status message
     • Locker number
     • Barcode/QR code to open the locker
  4. The SMS thread is automatically created and closed.
  5. If the customer responds to the message, a new thread is created in the Prokeep inbox as usual.

Example Notification: “Your [Account] order [Order #] is ready for pickup at our locker in [Location]. Please enter #[Code] or scan the barcode to r

etrieve your order.”

Set up Instructions: 

1. Fill out this form here and let your Apex Support Representative know you are interested in Prokeep Messaging 
2. Approve the default message template. 
   1. Default message: “Your [Account] order [Order #] is ready for pickup at our locker in [location]. Please enter # [code] or scan the barcode to retrieve your order. 
3. Prokeep and Apex will coordinate the turn-on and test call to ensure the integration is working correctly. 

Notes

• Billing: Outbound text messages sent programmatically via our API will be billed on a monthly basis, at $0.01 per SMS and $0.03 per MMS. Customers with API usage are required to provide an electronic
• payment method to account for monthly API messaging payments
• Prerequisites:
  
  • All Prokeep accounts must be upgraded to Prokeep Plus to utilize the Messaging API.
  • Ensure the customer’s contact information includes a valid mobile number for SMS notifications

Customization: While the default workflow suffices for most users, further customization of message templates and workflows is available upon request.