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      Apex Lockers - Automated SMS Notifications

      The Apex Lockers integration with Prokeep allows distributors to seamlessly notify customers via SMS when an order is ready for pickup at a locker.

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      Prerequisites

      • Prokeep Plus Subscription: All Prokeep accounts must be upgraded to Prokeep Plus to utilize the Messaging API.

      • Valid Mobile Numbers: Ensure the customer's contact information includes a valid mobile number for SMS notifications.

      Integration Details

      Target System: Apex Lockers
      Directionality: Apex → Prokeep → Customer
      Functionality: Sends a text message to a customer via Prokeep when an order is ready for pickup at a locker.

      How It Works

      Contractor Perspective:

      • Objective: Receive locker notifications from the regular store line for clarity on the sender and to enable responses if needed.

      • Workflow:

        1. The distributor places an order in an Apex locker.

        2. When the locker is closed, Apex sends an update to Prokeep with the order status marked as “Ready for Pickup.”

        3. Prokeep sends the customer an SMS containing:

          • Order number

          • Status message

          • Locker number

          • Barcode/QR code to open the locker

        4. The SMS thread is automatically created and closed.

        5. If the customer responds to the message, a new thread is created in the Prokeep inbox as usual.

      Example Notification:
      “Your [Account] order [Order #] is ready for pickup at our locker in [Location]. Please enter #[Code] or scan the barcode to retrieve your order.”

      Set up Instructions

      1. Fill out this form and let your Apex Support Representative know you are interested in Prokeep Messaging.

      2. Approve the default message template.

        • Default message:
          “Your [Account] order [Order #] is ready for pickup at our locker in [location]. Please enter # [code] or scan the barcode to retrieve your order.”

      3. Prokeep and Apex will coordinate the turn-on and test call to ensure the integration is working correctly.

      Opt-Outs for Automated vs. Conversational Messages

      Customers can manage message preferences separately:

      • Conversational messages: Reply STOP to opt out.

      • Automated messages (via Eclipse): Reply X to opt out.

      This allows customers to stop automated texts while still receiving direct messages from your branch.

      Notes

      • Billing: Outbound text messages sent programmatically via our API will be billed on a monthly basis, at $0.01 per SMS and $0.03 per MMS. Customers with API usage are required to provide an electronic payment method to account for monthly API messaging payments.

      • Customization: While the default workflow suffices for most users, further customization of message templates and workflows is available upon request.

      • Organization-Wide Integration: The Apex Locker integration is configured for all sites/locations under your Prokeep organization. It cannot be set up for only one or some locations.

      For more detailed information or assistance during the setup process, please contact Support at support@prokeep.com. We're here to help ensure a smooth integration tailored to your needs.