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      Microsoft O365 Rule to Deliver BCC Emails to Prokeep

      Guidelines to ensure BCC and alias emails are properly delivered to Prokeep for users with O365 accounts.

      Prerequisites

      • Administrator access to Microsoft Exchange.

      Creating the Mail Flow Rule

      1. Access the Exchange Admin Center:

        • Log in to your Microsoft 365 admin account.

        • Navigate to the Exchange Admin Center.

      2. Navigate to Mail Flow Rules:

        • Select Mail Flow from the sidebar.

        • Click on Rules.

      3. Create a New Rule:

        • Click the "+" icon and choose "Create a new rule...".

      4. Configure the Rule:

        • Name: Enter a descriptive name, such as "Redirect BCC and Alias Emails".

        • Apply this rule if: Select "The recipient is..." and add your email address.

        • Do the following:

          • Choose "Redirect the message to..." and enter your email address.

          • Click "Add action" and select "Add recipients to the To box", then enter your email address again.

        • Except if: To prevent the rule from applying when your email is already in the "To" or "Cc" fields:

          • Click "Add exception".

          • Choose "The message..." > "To or Cc box contains this person".

          • Add your email address.


      5. Save the Rule:

        • Review the configurations.

        • Click "Save" to activate the rule.

      Enabling the Rule After Saving

      After saving, the rule is not automatically enabled. Follow these steps to turn it on:

      1. Return to the Mail Flow Rules page in the Exchange Admin Center.

      2. Locate the rule you just created in the list.

      3. Click on the rule to open its settings.

      4. At the top, toggle the rule to "Enabled" if it is not already active.

      5. Click "Save" to confirm the changes.

      How Does This Work?

      This rule ensures that any email sent to your address, including those where you're BCC'd or addressed via an alias, is redirected to your inbox with your email explicitly added to the "To" field. This modification allows Prokeep to recognize and process the email correctly. The exception ensures that emails where your address is already in the "To" or "Cc" fields are not redundantly processed, maintaining efficient mail flow.

      For further assistance or inquiries, please contact Prokeep Support.