Email Redirect Setup Instructions - Gmail

This article gives step-by-step instructions on how to setup a Gmail email redirect.

Instructions for Redirecting a Shared Email Address into Prokeep - Gmail


In email hosting, a distribution list is a group of mail recipients that is addressed as a single recipient (ie,  Distribution lists are used to send emails to groups of people without having to enter each recipient's individual address.

Our shared email solution introduces the ability to redirect emails sent to your business into Prokeep so you can gain full visibility and accountability over these emails using Prokeep’s features and functionality.

Shared Email Setup

If you have an existing shared email distribution group that you are using today, this document will walk you through the steps to create a rule that will redirect those messages to Prokeep.  

If you are creating an entirely new shared email distribution group for this use case, you will first need to create that new distribution group with your email provider.  Once that is complete, you can then follow up by redirecting it to Prokeep per the instructions below.  If you need assistance in setting up that email distribution group, please let us know and we will provide you with some additional instructions

Shared Email Redirect

To redirect email from an existing shared distribution group address into Prokeep, you will be required to configure a redirect rule from the chosen inbox to route over to Prokeep. 

While the general steps are similar, the detailed instructions will depend on the email service provider that your company uses (ie Microsoft Outlook, Microsoft Office 365, Gmail, etc).  We have gathered the instructions for some of the more common email service providers.  If your distribution business is using a different email service provider, please contact Prokeep support to let us know.


  1. Make sure you are signed in to your admin account through Google.  These instructions are for a managed Google services, such as Google Workspace or Cloud Identity.  Email addresses that end in are personal accounts and will not follow these instructions.
  2. In the Admin console, go to Menu and then Apps > Google Workspace > Gmail > Routing.

  3. On the left, select the top-level organizational unit.  Scroll down to Email forwarding using the recipient address map, and click Configure or Add Another Rule. 
  4. In the Add setting box, take these steps:

  5. At the bottom of the Add setting box, click Save. 

Changes can take up to 24 hours but typically happen more quickly.

If you are having issues, please let us know by contacting Prokeep support.  For additional information on these steps, you can find instructions from Gmail here, instructions under “Add a Gmail address map”.