Hosted Messaging - Enabling Texting on Your Existing Phone Numbers

The short version

Your existing landline, SIP, VoIP, or toll-free number can be text-enabled with Prokeep. Your customers keep texting and calling the same number, and your calls, phone provider, and number do not change.

How it works

Calling and texting are two separate services on a phone number. A line that takes calls today may not have texting turned on, or may have it through another service. Hosted messaging gives Prokeep the texting service on your number. Calling stays with your phone provider.

	Today	With Prokeep hosted messaging
Phone number	Your existing number	The same number
Calls	Run by your phone provider	Run by your phone provider
Texts	Not turned on yet, or run by another texting service	Run by Prokeep. Texts arrive in your Prokeep shared inbox.
Phone provider and bill	Your current provider	Your current provider
Desk phones and phone system	Your current equipment	Your current equipment

Hosted messaging is not porting. Porting moves a whole number, including calls, to a new provider. Here, only texting moves. You authorize the change by signing a Letter of Authorization (LOA).

Which lines can be text-enabled

Line type	What it is	Texting	What to know
Landline	A traditional phone line from your phone provider.	Yes	Prokeep works with the carrier networks and the national SMS/MMS registry to route texts.
SIP	A phone line delivered over the internet, usually through a SIP trunk that connects your phone system to the carrier network. SIP is the language your phone system uses to set up and end each call.	Yes	SIP only handles calls. Texts never travel over it, and Prokeep does not connect to your SIP trunk or phone system.
VoIP	Phone service delivered over the internet, such as a hosted or cloud phone system.	Yes	Your provider must allow another company to handle texting on its numbers (see the next table).
Toll-free (8XX)	A number that is free for customers to call.	Yes	The LOA covers 8XX numbers.
Mobile	A cell phone number.	No	Mobile numbers can already text and cannot be added to Prokeep.

Note: Each Prokeep Group (location) supports one text number. Additional numbers need their own Group, so plan your Groups before setup.

Phone providers

Compatibility depends on your phone provider as well as the line type.

Provider or service	Supported	Notes
Advantage Voice (formerly Rogers Unison)	No	-
Verizon One Talk	No	-
Microsoft Teams Calling Plan	No	-
Microsoft Teams Direct Routing	Yes, with one exception	Not supported if the underlying carrier is Advantage Voice or Verizon One Talk.
Microsoft Teams Operator Connect	Yes, with one exception	Not supported if the underlying carrier is Advantage Voice or Verizon One Talk.
Any other provider or reseller	Confirm first	Some providers do not allow texting on their numbers. If you buy through a reseller, find out the underlying carrier, because it decides compatibility.

Setup process

Step	You	Prokeep	Timing
1. Check compatibility	Share your phone provider's name, and the underlying carrier if you use a reseller.	Confirms your provider is compatible.	Before you sign anything.
2. Notify your provider	Tell your phone provider that Prokeep will enable texting, with no change to calls. Share the note at the end of this guide.	Provides the provider note.	Depends on your provider.
3. Sign and submit	Sign the LOA and send it with the other registration forms in one batch.	Receives your forms and creates your account.	Sign after steps 1 and 2.
4. Carrier registration	Follow the emails from billing@prokeep.com.	Registers your messaging with carriers. This is called 10DLC registration and shows carriers your business is legitimate.	Up to 14 business days.
5. Texting goes live	Nothing.	Provisions texting on each line.	Your Prokeep contact confirms the date.
6. Test	Send a test text to each number and place a test call.	Helps with any issues.	At go-live.

About the LOA

LOA detail	What it means
Covers	Messaging (SMS/MMS) only. It authorizes Prokeep and its partners to set up and route texting for your listed numbers. It does not cover voice.
Signed by	The authorized party on the phone account, or a legal agent of that party.
Valid for	30 days from the signature date.
Exclusivity	Prokeep holds exclusive rights to operate messaging on the listed numbers until you request cancellation by emailing support@prokeep.com.

Website requirements for registration

Since February 1, 2025, every business that uses SMS must have a Privacy Policy and Terms & Conditions in its website footer, as links or clearly labeled statements. When Prokeep registers your campaign, carriers check that both are present and meet the standards below. Numbers that are not on an approved 10DLC campaign have all messaging blocked until you comply.

Document	What it must include
Privacy Policy	How consumer data is used and shared (if applicable). How consumers can contact you. Consent and opt-out instructions for text messaging, including a statement that consumers have the right to opt out and how to do so. It cannot allow sharing or selling consumer data to third parties for marketing. Campaigns that do are rejected.
Terms & Conditions	The terms under which people use your services, plus an SMS disclosure covering the types of messages customers can expect, how often you text, message and data rate notices, a link to your Privacy Policy, HELP and STOP information, and opt-out instructions.

Prokeep recommends the wording below. Replace the items in brackets with your details.

Privacy Policy wording

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties. If you wish to be removed from receiving future communications, you can opt out by texting STOP, QUIT, END, REVOKE, OPT-OUT, CANCEL, or UNSUBSCRIBE.

Terms & Conditions SMS disclosure wording

By opting into SMS communications from [Company Name], you agree to receive recurring text messages regarding account updates, order notifications, delivery notifications, and general support. Message frequency may vary based on the number of inbound messages you send to us. If you initiate contact, we may send up to 2 responses per inquiry. You may receive additional non-marketing messages confirming your opt-in, providing compliance updates, or other necessary service-related notices. Message and data rates may apply based on your mobile carrier's plan. Your privacy is important to us. Please review our Privacy Policy [insert link] for more details on how your information is used. For assistance, text HELP to [Company Phone Number], or contact our support team at [contact details, such as an email address or a link to a Contact Us form]. You can opt out at any time by texting STOP to [Company Phone Number]. You will receive a confirmation text, and no further messages will be sent unless you opt back in.

Have ready before you sign

	Item
☐	Contact name, email, and phone, plus your business name exactly as it appears on your phone bill.
☐	The physical service address on file with your phone provider. PO boxes are not accepted.
☐	Each number you want to enable and its phone provider. For more than 5 numbers, your Prokeep contact sends a spreadsheet to attach.
☐	A Privacy Policy and Terms & Conditions in your website footer that meet the requirements above.
☐	Email from @prokeep.com allowed, so registration messages reach you.

Share with your phone provider

Our customer has signed a Letter of Authorization authorizing Prokeep as the messaging carrier for the listed numbers, for SMS/MMS only. This request does not port the numbers, change voice routing, or change the voice provider. Voice stays with the customer's current provider.

Questions: support@prokeep.com

If you change phone providers later

A new provider may take over texting as part of the move, which can interrupt it. Follow these steps to keep the gap short.

Step	Details
1. Contact Prokeep Support	Do this before you choose a new provider, because some providers do not allow texting on their numbers. Email support@prokeep.com or call +1-504-226-7756, Monday-Friday, 9am-5pm EST.
2. Give 72 hours notice	Tell Prokeep the date and time of the move, and schedule it during support hours.
3. Submit a new LOA	It follows the same 30-day rule.
4. Confirm the move is done	Prokeep re-provisions your lines in 1-3 business days. Texting may pause until then.

Hosted Messaging - Enabling Texting on Your Existing Phone Numbers

This article covers Hosted Messaging, which is the process of provisioning lines to make them SMS/MMS enabled for use in Prokeep.