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How to Enable Manager Access for Contact Labels

Administrators can grant managers the ability to create, edit, and delete contact labels across the organization.

New Contact Labels Configuration:

Only admins on an account have the ability to grant managers access to manage contact labels. This is a global setting, which means that once enabled:

  1. All managers across all groups and locations will gain the ability to create, update, and delete contact labels.
  2. Managers will no longer need to request admin support for contact label management.

How to Enable Manager Access for Contact Labels: 

  1. Open Settings: On the left sidebar, click the settings gear icon to open the Settings menu.
  2. Go to Contact Labels: In the Settings menu, find the "People" section, then select "Contact Labels."
  3. Access Configuration: Click on "Configuration" in the Contact Labels section.
  4. Enable Manager Access: Toggle on "Allow Managers Access to Contact Labels" to grant managers permission to create, edit, and delete contact labels.

labels

This will enable managers to manage contact labels across all locations in the account.


Frequently Asked Questions:

Who can enable manager access to contact labels?
Only account admins can enable this configuration. Once enabled, managers will automatically gain label management access.

Where are the labels created by managers visible?
Labels created by managers are visible and usable across all groups and locations within the account.

What happens if we reach the label limit?
If the total label count across the account reaches 100, no new labels can be created until existing labels are deleted.