Auto Replies Explained
- Messages Received - When toggled on, the automatic "Your message has been received by - XYZ" will be sent when new threads arrive in the inbox. If turned off, this will not be sent and the customer will not receive a response that their message has been received.
Note: If email is activated on your account, you will be able to manage the "Message Received" auto-reply.
- Messages Claimed - When toggled on, the automatic "XYZ has read your message" will be sent when a thread is claimed by a user. If turned off, this will not be sent. If turned off, this will not be sent and the customer will not receive a response that their message has been claimed.
Note: If email is activated on your account, you will be able to manage the "Message Claimed" auto-reply.
Accessing Auto-Reply Settings
- Log into your Prokeep profile.
- Click the Settings gear on the left sidebar
- Click "Account Configuration"
- Once in Account Configuration, you can use the toggles to turn auto-replies on or off.
For questions regarding account configuration or auto-replies, please submit a ticket to our Support Team here or by email at support@prokeep.com.