This article will give you step by step instructions on how to reset your password in the platform.
Forgot your password? Here are steps to reset your password when you are NOT already logged into Prokeep:
- Within Google Chrome or Mozilla Firefox, go to your company's Prokeep website. If unknown, contact Support at firstname.lastname@example.org.
- Once on the login page, click on the "Forgot Password?" button
- Please add email@example.com to your email contacts/approved sender list.
- Enter your email address and click "Submit."
- You will receive an email from Prokeep Support to reset your password. Once you receive the email, copy and paste the reset link into Google Chrome or Mozilla Firefox. See video below:
- Input a password that meets the minimum requirements
- Be at least 8 characters in length
- Contain at least 1 uppercase and 1 lowercase letter
- Contain at least 1 number (0-9)