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      Prokeep System Reliability and Monitoring

      At Prokeep, ensuring the reliability and availability of our platform is a top priority.

      Our infrastructure is designed with robust systems and processes to deliver exceptional performance and uptime for our customers. Here’s an overview of how we achieve this and what happens during scheduled or unscheduled downtime.

      Cloud-Based Infrastructure for Maximum Reliability

      Prokeep’s platform operates on a fully cloud-based, distributed, and highly available infrastructure. This approach provides several benefits:

      • Scalability: We can seamlessly scale infrastructure to meet growing demands or accommodate large-scale clients.
      • Efficiency: A cloud deployment model reduces operational burden and costs, enabling faster deployment and mobility.
      • Infrastructure-as-Code (IaC): Our systems are managed end-to-end through IaC, ensuring consistent and automated infrastructure management.

      This setup allows us to maintain 99.99% uptime or better on a monthly basis, giving you confidence in the availability of our platform.

      Proactive Monitoring for Rapid Response

      To ensure uninterrupted service, Prokeep employs a comprehensive monitoring system that includes:

      • Third-Party Uptime Monitoring: Independent services continuously verify the status of our production servers every minute from multiple geographic locations. This ensures that any infrastructure issues do not impact our ability to monitor uptime.
      • Advanced Monitoring Tools: We use Pingdom, AWS Alerts, and CloudWatch to detect and respond to potential interruptions.

      These tools provide real-time visibility into system performance, enabling us to address issues before they impact your business.

      Handling Scheduled and Unscheduled Downtime

      While Prokeep’s infrastructure is built for reliability, occasional downtime may occur due to maintenance or unforeseen issues. Here’s how we manage these situations:

      • Scheduled Downtime:
        • Customers are notified in advance through in-app banners and/or email communications.
        • Maintenance is scheduled during off-peak hours whenever possible to minimize impact.
      • Unscheduled Downtime:
        • Our monitoring systems immediately alert our engineering team to investigate and resolve the issue.
        • Customers are kept informed via in-app notifications and/or email updates.

      Commitment to Stellar Performance

      Our cloud-based model, combined with proactive monitoring and a focus on scalability, ensures that Prokeep remains a reliable partner for your business. With 99.99% uptime, robust notification systems, and a dedicated team to address any challenges, we are committed to keeping your operations running smoothly.

      Uptime Trend Report:

      For any questions or additional support, please don’t hesitate to reach out to our Customer Support team at support@prokeep.com.