This article will give you step by step instructions on how to start a text thread in the platform.
Starting a Thread
Please note, you cannot reopen a closed thread. To continue a conversation with a customer, simply start a new thread using the directions below. Once you start the new thread, you can quickly view previous messages by clicking the "Load Previous Thread" button while you are in the open thread.
To start a new thread, please see steps below:
- Log into your Prokeep profile.
- Click the plus button under your initials.
-
Then, click the Text message thread icon:
NOTE: Not all users or instances will have all message types available to them.
- In the "To" box, you can either put a contact's name (if they are already saved in the system) or you can input their phone number. You can then type out your message and even attach a file by clicking the paperclip icon. Once you are ready to send, click "Send" and this will start a new thread with the customer.
