Customer Import - Overview

This article will give you step by step instructions on how to mass upload customer contacts into the platform.

Customer Import - Overview

Only an Administrator or Manager can submit a Customer Import. Prokeep allows you to bulk upload your customer contact list without having to add each customer one by one. To submit a Customer Import, please see the steps below:

  • As an Admin or Manager, log into your Prokeep profile.
  • Click on the Settings gear in the lower left hand corner of the screen.
  • Click "Customer Import."
  • Click "Download Template" to see how the document must be set up.
Customer Import Instructions
  • Every row needs to have First Name, Cell Phone Number, and an 'X' under the Group name.
  • If you are adding Account Reps, you must put the user's email address.

  • Once you have filled out the document with your customer's contact information, click "Continue."
  • Upload your completed document, click "Continue," and follow the prompts.

  • Follow the instructions on Step 3 and then click "Save & Continue"
  • Review Step 4 and then click "Import"

Note: The Welcome Message is NOT sent when you bulk upload contacts.