How to Block Numbers

This article will give you step by step instructions on how to block a number in the platform.

How to Block Numbers

From Inbox or Threads:

  • Log into your Prokeep profile.
  • When a new message arrives in the Inbox, there is an option to "Block" a number at the top of the screen. 
  • If the number is spam, click "Block."
  • Prokeep will ask if you are sure you would like to block the number as only an Admin can unblock the number. If yes, confirm "Yes, block this number."
  • This will block the number from texting into your location. 

From Contacts:

  • Log into your Prokeep profile.
  • Go to the Contacts section.
  • Find the contact or phone number you are looking to block and click the contact
  • On the right side of the screen click the ellipsis, then "Block."