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Steps to Take Before Changing Phone Providers

This article gives an overview of how moving landline numbers to a new provider may interrupt your Prokeep service and how to minimize the impact on your texting capabilities.

Before you make any changes to your landline number or switch phone providers, here’s what you need to know to ensure a smooth transition without disrupting your Prokeep services

 1. Connect with Prokeep Support First

Before making any changes, please get in touch with our support team. You can reach us at support@prokeep.com or by calling +1-504-226-7756. Our support team is available Monday-Friday from 9am to 5pm EST. 

Please note that some providers may not support texting capabilities for landline phone numbers, potentially affecting your texting functionality. The providers Prokeep is not compatible with are:

  • Rogers Unison
  • Verizon One Talk
  • Microsoft Teams Calling Plan

Note: Microsoft Teams Direct Routing & Microsoft Teams Operator Connect are compatible unless the underlying carrier is Rogers Unison or Verizon One Talk.

2. Discuss Transition Timing

Upon contacting our support team, please inform us of the timing of your transition. Changing providers might temporarily disable texting, but with advance notice, we can quickly re-enable texting to your landline number after the transition is complete to minimize service interruptions.

  • Please schedule transition ports during normal support hours to expedite the process. 
  • Please provide us with at least 72 hours notice of the port date and time.
  • Once the completion of the porting process with the new provider has been confirmed, we will proceed with re-provisioning the line(s). 

Note: Re-provisioning lines can take 1-3 business days to be completed.

3. Submit a Completed Letter of Authorization (LOA)

These transitions require a fully completed, signed, and current Letter of Authorization (LOA) within the last 30 days before proceeding with the porting process.  Ensure the LOA includes: 

  • Contact First Name
  • Contact Last Name
  • Contact Email
  • Business Name
  • Contact Phone Number
  • Full Address Information
  • Number(s) & Carrier Name(s)
    • If more than 5 numbers are being ported, please put numbers & carrier names on an Excel sheet & submit it along with the LOA
  • Authorized Signature, Print Name, and Date

Note: Completing and subitting the LOA accurately helps prevent delays in the process.  If you have any questions or need assistance, please don’t hesitate to contact our Support team at support@prokeep.com.  We’re here to help make your transition as smooth as possible!