This article is an overview of Account Configuration, which is accessible by Administrators only.
Account Configuration gives Administrators the ability to turn on/off the editing of job titles by Members as well as the ability to turn on/off the automatic replies that are sent out when customers text in.
- Log into your Prokeep profile.
- Click the Settings gear in the lower left-hand corner of the screen.
- Click "Account Configuration"
- Once in Account Configuration, you can use the toggles to turn on & off the features.
Job Titles - When toggled to on, Members will be able to edit their job title under Preferences -> My Account -> Profile. When toggled off, only Managers and Admins will be able to change their own titles.
The below settings will apply to all groups in an account:
Messages Received - When toggled to on, the automatic "Your message has been received by - XYZ" will be sent when new threads arrive in the inbox. If turned off, this will not be sent and the customer will not receive a response that their message has been received.
Messages Claimed - When toggled to on, the automatic "XYZ has read your message" will be sent when a thread is claimed by a user. If turned off, this will not be sent. If turned off, this will not be sent and the customer will not receive a response that their message has been claimed.