Administrators can use Account Configuration to enable or disable members' ability to edit job titles and enable or disable the automatic replies sent when customers text in.
Accessing Account Configuration
- Log into your Prokeep profile.
- Click the Settings gear on the left sidebar
- Click "Account Configuration"
- Once in Account Configuration, you can use the toggles to turn the features on or off.
Off:
On:
Job Titles
When toggled on, Members will be able to edit their job title under Preferences -> My Account -> Profile. When toggled off, only Managers and Admins will be able to change their own titles.
Auto Replies
Messages Received - When toggled on, the automatic "Your message has been received by - XYZ" will be sent when new threads arrive in the inbox. If turned off, this will not be sent and the customer will not receive a response that their message has been received.
Note: If email is activated on your account, you will be able to manage the "Message Received" auto-reply.
Messages Claimed - When toggled on, the automatic "XYZ has read your message" will be sent when a thread is claimed by a user. If turned off, this will not be sent. If turned off, this will not be sent and the customer will not receive a response that their message has been claimed.
Note: If email is activated on your account, you will be able to manage the "Message Claimed" auto-reply.
