Overview
In email hosting, a distribution list is a group of mail recipients that is addressed as a single recipient (ie, sales@yourcompany.com). Distribution lists are used to send emails to groups of people without having to enter each recipient's individual address.
Our shared email solution introduces the ability to redirect emails sent to your business into Prokeep so you can gain full visibility and accountability over these emails using Prokeep’s features and functionality.
Shared Email Setup
If you have an existing shared email distribution group that you are using today, this document will walk you through the steps to create a rule that will redirect those messages to Prokeep.
If you are creating an entirely new shared email distribution group for this use case, you will first need to create that new distribution group with your email provider. Once that is complete, you can then follow up by redirecting it to Prokeep per the instructions below. If you need assistance in setting up that email distribution group, please let us know and we will provide you with some additional instructions
Shared Email Redirect
To redirect email from an existing shared distribution group address into Prokeep, you will be required to configure a redirect rule from the chosen inbox to route over to Prokeep.
While the general steps are similar, the detailed instructions will depend on the email service provider that your company uses (ie Microsoft Outlook, Microsoft Office 365, Gmail, etc). We have gathered the instructions for some of the more common email service providers. If your distribution business is using a different email service provider, please contact Prokeep support to let us know.
Others
In cases where an explicit guide is not provided, please use the following as guidelines for how these redirects should be configured:
Rule condition: any message arrives at the email address you would like to use in Prokeep.
Action taken:
- If you are located in the US, redirect emails to inbound-emails-usa@app-mail.prokeep.com
- If you are in Canada, redirect emails to inbound-emails-canada@app-mail.prokeep.com