How to use and review the Prokeep in-app reports.
Reports - Overview
Only an Administrator or Manager are able to access the Reports tab. The Reports tab allows for Admins and Managers to have a better understanding of how their company/locations are utilizing Prokeep.
To access the Reports, please see the steps below:
- As an Admin or Manager, log into your Prokeep profile.
- Click the Reports tab.

- When you first view the Reports tab, you may run into a page like the image below. This means there has not been enough activity on your account to generate a Report. These reports are updated every night so you will see your usage up to the day before you are viewing the Report.


- The second graph shows the average "Time to Claim" a thread over the past 30 days. In other words, the average of how long it took from the time a message arrived in the Inbox, to the time that the thread was claimed. The graph shows usage over time.

- If you are an Admin, you will be taken to the Report that shows the usage broken down by location. If an Admin would like to view a specific location's Report, they can do so by using the "Locations" drop down at the top of the screen.

- If you are a Manager, you will just see your location's usage. You will also see the usage broken down by each user of Prokeep.

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Or you can see the usage broken down by each customer by changing the User/Customer toggle in the upper right hand corner of the Report.

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Lastly, you are able to download the Report as an Excel Document by clicking the "Download Excel" button in the upper right hand corner of the screen.

D Derek is the author of this solution article.
