This article provide instructions on how to add a new contact and send a welcome message.
To let customers know they can now text your phone line, you can send a welcome message to a contact.
To add a New Contact:
Login to your Prokeep profile.
- On the left side of the Prokeep toolbar, click the contact book icon.
Then, click the plus sign symbol.
- Here you will enter all of the customer's contact information.
To Send a Welcome Message:
- Ensure that the preferred group is assigned to the contact and that the welcome message box is checked.
- Note: Hovering over the "i" will showcase a preview of the welcome message.
- Once you click submit, your welcome message will be sent successfully!