This article reviews frequently asked questions.
Getting Started:
How to Login
Automate Your Prokeep Daily Login
Add a New Contact & Send Welcome Message
FAQs
Do I have to download Prokeep?
No, Prokeep is just a website that you log into through our supported browsers, Google Chrome, Mozilla Firefox or Microsoft Edge. Your company's Prokeep website is unique so make sure to ask your Manager or Admin what URL you need to login through. Example URL: yourcompanyname.prokeep.com
Does my customer have to download an app?
No, there is nothing for the customer to download. All the customer needs to do is text your landline phone number as they would text anyone else. UPDATE ADD EMAIL FAX
Is there a limit to how many messages can be sent through Prokeep?
No, there is no limit to how many messages you can send, the number of users you can add, or the number of customers you can add to Prokeep. We want to make sure there are no limits on how successful you are!
What internet browsers does Prokeep support?
Prokeep supports Google Chrome, Mozilla Firefox and Microsoft Edge.
If my phone system goes down (disconnected, extreme weather), will Prokeep continue to function?
Yes, Prokeep uses an entirely different system than the voice side of your landline. As long as you have a stable internet connection, you will still be able to text through Prokeep, even when your phone system goes down.
What kind of files can be sent through Prokeep?
You can send things such as texts, pictures, links, PDFs, and Word/Excel docs.