1. Help Center
  2. Getting Started

Frequently Asked Questions

Find answers to frequently asked questions that you may have as you roll out Prokeep.

Getting Started:

How to Login 
Automate Your Prokeep Daily Login
Add a New Contact & Send Welcome Message

Do I have to download Prokeep?

No, Prokeep is just a website that you log into through our supported browsers, Google Chrome, Mozilla Firefox or Microsoft Edge. Your company's Prokeep website is unique so make sure to ask your Manager or Admin what URL you need to login through. Example URL: yourcompanyname.prokeep.com

Does my customer have to download an app?

No, there is nothing for the customer to download. All the customer needs to do is text your landline phone number as they would text anyone else. You can also set up email and fax to route to Prokeep to keep your customer communication centralized while nothing changes for your customers.  

Is there a limit to how many messages can be sent through Prokeep?

No, there is no limit to how many messages you can send, the number of users you can add, or the number of customers you can add to Prokeep. We want to make sure there are no limits to how successful you are!

What internet browsers does Prokeep support?

Prokeep supports Google Chrome, Mozilla Firefox and Microsoft Edge. 

If my phone system goes down (disconnected, extreme weather), will Prokeep continue to function?

Yes, Prokeep uses an entirely different system than the voice side of your landline. As long as you have a stable internet connection, you will still be able to text through Prokeep, even when your phone system goes down.

What can be sent through Prokeep?

You can send text, pictures, links, PDFs, and Word/Excel docs.