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      How to Clear Cache and Cookies - Microsoft Edge

      If you are experiencing technical issues with Prokeep, clearing your cache and cookies may help resolve the issue.

      For instructions on how to clear your cache and cookies within Microsoft Edge, please see below:

      • Click the three-dot icon in the top-right corner.
      • Then click Settings.
         
      • Go to Privacy, Search, and Services on the left side of the page. If you don’t see this on the left side of your page, you can expand the browser window or click the three lines next to Settings.In the "Settings" menu, click “Privacy, Search, and Services” on the left side of the window.
      • Then click on Choose what to clear. This option appears under Clear browsing data on the right side of the page.Click “Choose What to Clear” under the “Clear browsing data” section to clear the Edge cache

      • In the pop-up window, choose a Time Range to delete cached items from a particular time period. To clear your entire cache, select All Time.

        Select a Time Range from the dropdown menu in the "Clear browsing data" pop-up

      • Check the box for Cached images and files. Then click Clear Now to clear your cache in Edge.

        Tick the box titled “Cached images and files” and click “Clear Now” to clear the cache in Edge

      You can also set Edge to clear cookies whenever you exit the browser by clicking Choose what to clear every time you close the browser. Then toggle the button for Cookies and other site data.

       How to Clear Cookies on Microsoft Edge
      • Once you've cleared your cache and cookies, please refresh the page.

      For further assistance with troubleshooting, please contact Prokeep Support at support@prokeep.com.

       

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