How to Use InPrivate Mode in Microsoft Edge for Troubleshooting

Here’s how to use InPrivate mode in Microsoft Edge:

1. Open Microsoft Edge

Start by launching the Microsoft Edge browser on your computer.

2. Open InPrivate Mode

• Method 1: Using the Menu

  1. Click on the three horizontal dots (⋯) in the top-right corner of the browser window to open the Edge menu.
  2. Select “New InPrivate window” from the dropdown menu. A new window will open with the InPrivate mode enabled, indicated by the “InPrivate” label.

• Method 2: Using a Keyboard Shortcut

  1. Press Ctrl + Shift + N on your keyboard. This shortcut will open a new InPrivate window immediately.

3. Navigate to the Website

In the InPrivate window, enter the URL of the website or application you’re having trouble with. This will load the site without using any cached data or cookies from your regular browsing session.

4. Test the Issue

Try to reproduce the issue you were experiencing while in InPrivate mode. If the problem does not occur in InPrivate mode, it suggests that the issue might be related to your browser’s cache, cookies, or extensions.

5. Close InPrivate Mode

Once you’ve completed your troubleshooting, you can close the InPrivate window by clicking the X in the top-right corner of the window or by pressing Ctrl + W on your keyboard.

What to Do Next

• If the Issue Persists: If the problem occurs even in InPrivate mode, the issue might not be related to your browser’s cache or cookies. Please contact our support team with details about the issue for further assistance.
• If the Issue is Resolved: If the issue does not occur in InPrivate mode, try clearing your browser’s cache and cookies in your regular browsing session, or disable any browser extensions to identify the source of the problem. 

If you have any questions or need further help, don’t hesitate to reach out to our support team.