Troubleshooting
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      How to Use Private Browsing Mode in Mozilla Firefox for Troubleshooting

       

      Private Browsing Mode allows you to log in to the site with a clean slate--none of the history or cookies are recognized. This helps assess if clearing your cache and cookies will sort out the issues you are experiencing.

      Here’s how to use Private Browsing mode in Mozilla Firefox:

      1. Open Mozilla Firefox

      Start by launching the Mozilla Firefox browser on your computer.

      2. Open Private Browsing Mode

      • Method 1: Using the Menu

        1. Click on the three horizontal lines (≡) in the top-right corner of the browser window to open the Firefox menu.
        2. Select “New Private Window” from the dropdown menu. A new window will open with a dark theme indicating that Private Browsing mode is enabled.

      • Method 2: Using a Keyboard Shortcut

        1. Press Ctrl + Shift + P on your keyboard (on Windows) or Cmd + Shift + P (on Mac). This shortcut will open a new Private Browsing window immediately.

      3. Navigate to the Website

      In the Private Browsing window, enter the URL of the website or application you’re having trouble with. This will load the site without using any cached data or cookies from your regular browsing session.

      4. Test the Issue

      Try to reproduce the issue you were experiencing while in Private Browsing mode. If the problem does not occur in Private Browsing mode, it suggests that the issue might be related to your browser’s cache, cookies, or extensions.

      5. Close Private Browsing Mode

      Once you’ve completed your troubleshooting, you can close the Private Browsing window by clicking the X in the top-right corner of the window or by pressing Ctrl + W (on Windows) or Cmd + W (on Mac) on your keyboard.

      What to Do Next

      • If the Issue Persists: If the problem occurs even in Private Browsing mode, the issue might not be related to your browser’s cache or cookies. Please contact our support team with details about the issue for further assistance.
      • If the Issue is Resolved: If the issue does not occur in Private Browsing mode, try clearing your browser’s cache and cookies in your regular browsing session, or disable any browser extensions to identify the source of the problem.

      Additional Resources: 

      If you have any questions or need further help, don’t hesitate to reach out to our support team.